Advertise Here!Call +234 (0) 8035007778
Tech Support Resources
over 30% of all IT jobs are in tech support. Computer support specialists
are projected to be among the fastest growing occupations in the world.
So back to the question. What is / Who are Technical Support?
Who are these people? They are the people you call when you're having problems with your computer. They also keep the computers running smoothly in the background in different working environments.
Typically as a Computer support person you are involved in installation, setup, upgrading, repairs, troubleshooting, and maintenance of desktops, laptops, printers, and all other peripherals. Plus, you need to fully understand the network configurations and operating systems your users might be utilizing. In many instances, this includes the setup, training of users in the use of systems, as well as carrying out Software related tasks.
Your software related functions include installation of software packages,
upgrade and update of software, troubleshooting application and system errors, advising users on software use, training users and writing of training manuals.
When you work in tech support, job titles you will come across are:
Technical Support Representative, Customer Service Representative, Computer
Support Specialist, Tech Support Professional, Help Desk Support, PC Support
Specialist, PC Maintenance Technician, PC Network Technician, Sales
Support Technician and Maintenance Technician.
Tech support is often the place to start for the beginner. Tech support
gives you experience that will open the doors to other paths that may
inaccessible. But there is no substitute for Attitude, Knowledge and Experience.
Accredited Compaq Technician (ACT)
Support / Network Certification Seminar -A+, Net+, CCNA ...
Free A+ Certification Exam Study Resources
What Do you Have to Say? Post Your Comments about this content resource Here.
DISRUPT THE STATUS QUO!
Ideas are not enough. You must be action oriented to improve your future.
Don't just think but act. You get results not only from thinking but from acting.
You have ideas. You want to achieve. You want opportunity.
But what are you still doing in your comfort zone? The comfort zone is a dangerous place.
"I wanted to", "I was going to" cannot put on a light bulb, not to talk of moving you forward.
Aren't you tired of hoping and criticizing? Stop defending status quo that locks you down.
GO on the offensive now with IT Education and Empowerment.
What is the use of ideas without action?
Start becoming the achiever you deserve to be.
MAKE SURE THERE IS NO STANDING ROOM FOR EXCUSES.